App Resources
Product Installation Links
💼
Non Admins
Click on "Get it Now" on the AppExchange Listing and complete the form to "Install in Trial."
Try Kudoz⚙️
Admins
Click on "Get it Now" on the AppExchange Listing and complete the form to "Install in Sandbox or Production."
Install KudozApp Setup
Get Started to Resolve Data Quality Issues.
Basic Support
We’re ready to lead you into the future of maximizing marketing potential for Salesforce. If you are having Technical Issues, please fill out the Form.
Transparency
- Technical support assistance
- Bug reporting,
- Technical assistance
Submit a Technical Support Case Inquiry
We’re ready to lead you into the future of maximizing marketing potential for Salesforce. Get in touch.
Problem Response and Resolution
Kudoz will respond in a reasonable timely manner based on the Problem Severity Level described below. Kudoz will use commercially reasonable efforts, during normal Business Hours to resolve.
Level 1
The Service is not available for use, including the failure of any documented feature that is listed as a Tier 1 function in the Product Specifications.
Level 2
A documented feature is not available but does not prevent the use of a Tier 1 function in the Product Specifications.
Level 3
A documented feature is impaired but does not prevent the use of a Tier 1 function in the Product Specifications.
Level 4
A level 4 issue is a general usage question or issue that may be cosmetic in nature or documentation related. Kudoz
software works without any functional limitation.
Tier 1 Functions
SLA responses and severity levels for customer support are triggered by unavailability of the service and listed Tier 1 Functions. Severity levels and SLAs are not triggered by user error or user education needs when attempting to use Tier 1 Functions.
- Configuring & Mapping Fields in the App Setup
- Job Scheduling Service
- Resolving Tasks
Premium Support
We offer purchase professional services from Kudoz relating to installation, training, implementation, or configuration.
Problem Response and Resolution
Kudoz will respond in a reasonable timely manner based on the Problem Severity Level described below. Kudoz will use commercially reasonable efforts, during normal Business Hours to resolve.
Online Course
The Service is not available for use, including the failure of any documented feature that is listed as a Tier 1 function in the Product Specifications.
One-time Setup
A documented feature is not available but does not prevent the use of a Tier 1 function in the Product Specifications.
Monthly Clean up
A documented feature is impaired but does not prevent the use of a Tier 1 function in the Product Specifications.
Reporting Support
A level 4 issue is a general usage question or issue that may be cosmetic in nature or documentation related. Kudoz
software works without any functional limitation.
